# Refund Policy - Link: https://snapcapclothing.store/refund-policy/ - Published: 2026-10-25T16:49:06+05:30 - Author: 48fdv SNAP CAP CLOTHING / CUSTOMER CARE # Refunds & returns. A clear process for exchanges, returns and refunds. Effective 25 October 2026 ## 14-day return window For a change of mind or a size exchange, contact us within 14 calendar days of receiving your order. Include your order number, item and the reason for your request. Please wait for return instructions before posting anything, then dispatch the item within 7 days of receiving those instructions. ## Return condition Items must be unworn, unwashed and unaltered, with original tags attached and original packaging where supplied. Trying an item on carefully indoors is fine. Items with stains, odours, damage or signs of use are not eligible for a change-of-mind return. For hygiene reasons, intimate garments and products sold with a hygiene seal are not eligible for change-of-mind returns once the seal is removed. This does not exclude claims for defective or incorrectly supplied goods. Normal wear, misuse and accidental damage are not product defects. ## Return delivery costs You pay return delivery and any replacement delivery charges for change-of-mind and size exchanges. Original delivery charges are not refunded for these returns. Use a tracked service and keep your proof of postage. If we supplied an incorrect or defective item, contact us first so we can arrange a remedy and reasonable return delivery costs. We will not apply change-of-mind delivery deductions to a confirmed error on our part. Any rights you have under applicable consumer law remain unaffected. ## Exchanges and refunds Exchanges depend on available stock. If the replacement costs more, you pay the difference; if it costs less, we refund the difference. If your preferred replacement is unavailable, you may choose another item or a refund for the eligible returned item. Once the returned item has been inspected and approved, we will initiate the refund within 7 business days. Refunds cover the amount actually paid for the returned item, after any discount. Bank or payment-provider processing may take additional time. We will explain any declined return and the reason. Card and online-payment refunds are normally returned through the original payment method. For cash-on-delivery or bank-transfer orders, we will agree a bank-transfer refund with you. Koko and Mintpay refunds are coordinated through the relevant provider; continue scheduled payments until the provider confirms an adjustment. ## Damaged, incorrect or missing items Check your parcel on arrival and tell us promptly if something is wrong, ideally within 48 hours, with photos of the item, packaging and order details. This helps us investigate quickly; the 48-hour guidance does not remove rights for a defect discovered later. ## Cancellations Contact us as soon as possible if you need to change or cancel an order. We can cancel before dispatch. If your parcel has already been dispatched, the return process above applies. If we cannot fulfil an item, we will contact you and refund any amount paid for that item. ## Start a request **Snap Cap Clothing** 431/4 School Mawatha, Homagama, Sri Lanka[info@snapcapclothing.store](https://snapcapclothing.store/refund-policy/info@snapcapclothing.store) WhatsApp: [077 644 2865](https://wa.me/94776442865) Please obtain return instructions before sending a parcel. This policy applies to orders placed directly with Snap Cap Clothing and does not limit rights or remedies available under Sri Lankan consumer law.